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The Value of Google, Referrals, and Credentials

The Value of Google, Referrals, and Credentials

Google Search

The first source of information for most people today is Google, and contractors are not an exception. If you’re someone who Google’s everything (including your prospective contractor), ask the contractor for referrals of past clients with which you can connect. Keep in mind the same ideas when speaking with their references. You are trying to find the right contractor for you, so the following questions are a great starting point: Were they on time and on budget? Were they pleased with the outcome? Was there anything that could have been done differently? Was there anything that could have been done differently? We’ve got a whole blog dedicated to the questions that you should ask your contractor’s references, so check it out!

Remember that when you’re hiring a remodeler, you are buying a service and not a product. Quality of service will always determine the quality of the finished product.


Word of mouth can be one of the best ways to find a qualified professional to tackle your remodeling needs. Ask relatives, friends and neighbors with whom they’ve had good experiences. Also, don’t forget to ask what made it a positive experience, how the contractor handled problems and whether he or she would use the same contractor again.  

Keep in mind who the referral is coming from. Is this person a like-minded source? Tastes, preferences, styles, and even working styles can vary greatly among friends and family. Typically, any given contractor is not going to be a great fit for everyone. You want someone who gets you and will work well with you. That is one of the reasons that neighbors are a great resource, they often have similar expectations for their home. The secret is not to find someone who can do the work. There are a lot of contractors out there, and most of them can do kitchen, bath, whole house remodels, and even additions. The real question is whether they can help you get what you want. Finding the right contractor will go a long way toward providing a satisfying remodeling experience.

Look at Credentials

Once you’ve compiled your recommendations, do some preliminary research whether via phone or by visiting the contractor’s website. General Liability insurance is on the top of that list in Texas. It is amazing how many contractors skip this important safeguard for your home. A contractor will be able to provide a valid General Liability certificate with coverages spelled out. Overall, $1,000,000 is the typical coverage rate for a residential remodeler.

Find out how many years the contractor has been in business in this particular profession or niche. Someone performing their first kitchen remodel will be learning a lot on the job. Someone with several kitchens will perform better. Someone who specializes in kitchens and has been doing them for years will have the experience and expertise that will be invaluable as you plan and conduct your remodel. Ask your contractor how many projects they perform per year that resemble your project.

Does the contractor have a portfolio on the company website. This can be a huge indicator as to whether the contractor is able to handle your project. Pictures can help you determine if the contractor handles high-end projects or is more of a ‘jack of all trades’ in the contracting world. Keep in mind that portfolios will depict the contractor’s best work. If you are not impressed with the photos, it is a good indicator that that contractor may not be the best fit for you and your project.

Helton Remodeling Services, LLC specializes in custom, budget driven kitchen, bath, and whole house remodels in the Austin Metro Area. Give us a call today to start planning your future project. (512) 387-5335

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